SERVICE
Our product portfolio includes Yuba, Tofu Skin, Dried Bean Sticks, and Bean Curd Rolls, all crafted from plant-based ingredients and suitable for vegan diets.
Service Commitment
We guarantee that all exported soybean products strictly comply with international food safety standards (such as HACCP, ISO 22000, BRC, FDA, etc.). Due to the particularity of cross-border trade, we offer the following guarantees:
Quality Assurance
Before leaving the factory, it has undergone strict quality inspection and third-party testing (such as pesticide residues, genetically modified components, and microbial indicators).
Documents
Provide complete customs clearance documents (bill of lading, packing list, invoice, certificate of origin, health certificate / sanitary certificate, phytosanitary certificate, etc.).
Port arrival guarantee
Ensure that the quality of the goods upon arrival at the destination port complies with the contractual terms.
Quality Dispute Resolution Process
Due to the long shipping cycle (typically 20-45 days), we have established the following claim standards based on different transportation methods:
Frozen bean products
(such as frozen tofu and frozen bean curd)
Port arrival inspection: The consignee must complete the sample inspection within 48 hours after unloading. If any thawing, severe clumping or sour smell is found, a claim can be made based on the certificate issued by the local CIQ (China Inspection and Quarantine) or a third-party institution (such as SGS report).
Dry bean products(such as tofu skin, bean curd sheet, and textured protein)
Humidity/Pest Control Standards: Check if the packaging has been damaged or moldy due to the dampness of the ship's hold. If there is any pest infestation, provide an official fumigation certificate and photos for determining the responsibility.
Claim period: The warranty period for the goods is relatively long. It is recommended to complete the surface quality inspection within 7 working days.
Specific Claim Settlement Plan
Based on the investigation results, one of the following plans will be provided:
Innovative Branding
For the deteriorated or damaged parts, they will be replenished in proportion in the next order (applicable to long-term cooperative importers).
Reissue
For minor quality defects (such as a few pieces being broken, with the color being slightly darker but not affecting the consumption), we will negotiate to offer a certain percentage discount on this batch of goods.
Discount
For goods that are completely unsuitable for consumption, according to the liability division, the corresponding payment will be refunded through T/T or letter of credit channels.
Refund
In case of total loss of the goods due to the shipping company's fault or a maritime disaster, we will assist the customer in organizing the documents and applying for a claim with the insurance company (usually insured by the seller or the buyer).
Exclusions
The following situations are not covered by our compensation:
Post-Sales Communication and Language Support
Multilingual Customer Service: We offer English post-sale email support (if required, Spanish, Japanese, etc. can also be provided, depending on the market).
Evidence Requirements
Official inspection report
Show the product batch number (Lot No.), the damaged outer packaging and the inner products.
Temperature record
If there is a temperature recorder (temperature sticker) provided with the goods, please take a photo and provide it.
Official inspection report
If there are any food safety issues, a test report from the official laboratory of the destination port must be provided.
Packaging and Storage Recommendations
To minimize after-sales disputes, we will proactively provide our customers with a "Product Transportation and Storage Guide" before shipment:
Frozen products
"Please ensure that the containers have been pre-cooled before loading, and that the temperature during transportation is not higher than -18°C."
Key Points
"Please store in a cool and dry place, avoiding direct sunlight. After opening, it should be sealed and refrigerated to prevent moisture absorption and mold growth."
Free samples available!
If you're interested in our soy products, feel free to contact us.
Contact Us
East of Shuang'an Township Bus Station, Shuang'an Avenue, Er'an Town, Neihuang County, Anyang City, Henan Province